REVIEWS

We take customer service very seriously. Take a look at our reviews and see what our clients have to say about their experience with PC Man, WiFi Man and AV Man.

EXCELLENT rating
Based on 114 reviews
Michael came to evaluate issues with my internet and to see whether any updates or upgrades could assist as we were having significant issues . Michael gave me a clear set of options and pricing which was easy to understand. He finished the first phase yesterday and I was delighted with the service. He sorted out all the kit in the property and made a mass of untidy and unsightly cabling vanish . He explained what he was doing and why , and as I work at home went to great trouble to ensure the internet down time was minimised . I was very impressed , so thank you Michael for sorting everything out so well
Lynn Michael
Lynn Michael
19 May 2023
I rang in despair as my smart Tv had stopped connecting to the internet. I thought I might need a whole new set up - Michael talked me through what I neeeded to do. And it worked. Really helpful.
Julian Birkett
Julian Birkett
11 March 2023
We have used Mike on several occasions and have found him responsive, pleasant to deal with and good at solving problems. We have no hesitation in recommending his services.
Corinna and Ralph Evers
Corinna and Ralph Evers
7 March 2023
I have worked with Michael for over 10 years - both for internet issues and basic IT / laptop issues and he has been excellent at providing bespoke solutions that suit my needs. The options he provides can seem expensive initially, but once you understand what the system is doing for you it's definitely worth the investment. The first set up he created for me didn't fail once in over 10 years of use, and the hardware he provided was still going strong when I moved out of the property (so well in fact, that the next owner has chosen to continue the service). What Michael does really well is optimise the environment you have and make it the best it can be for you. He provides additional kit and software to maximise the internet you have available at your property - either to get around physical limitations like at my first property, where the flat was long and thin making it hard to get WiFi to reach the back of the flat where the office was located, or technical limitations, like with my current house where there is no fibre in the area. He then provides monitoring software which he uses to identify quickly where an issue is if you experience one. He's quick to respond, and explains things clearly. Take the time to understand the solutions Michael suggests, make your needs clear ( we were less hi-tech than Michael so didn't need everything he initially proposed) and he will provide a great solution, which is reliable and future proofed. He's professional and importantly, you can trust his advice.
Jenny Heyes
Jenny Heyes
3 March 2023
I have been using PC Man for many years now for all my company IT requirements and they have always been great to deal with. Responsive and helpful in a crisis and good for all general PC needs.
Fiona Andrews
Fiona Andrews
1 February 2023
I contacted Michael as there was an issue with my ethernet cable to my office. He came by the house and sorted it within a couple of days. Asides from that he suggested a few changes that i might want to consider in the future and let me know a few short term fixes that i could do myself.
Scott Miller
Scott Miller
27 January 2023
I contacted Michael ( PC Man) because I was not happy about how my internet and WiFi were working. We made an appointment for him to come and review my systems. He ascertained that my broadband connection was only around 10Mbps but explained that this could not be improved as we could not get fibre provision through BT Openreach. He explained that our WiFi distribution through the house could be improved by adding ethernet connections and Wireless Access Points (WAPs). Other improvements suggested were a better router and a new desktop computer. These changes were implemented on agreed dates and Michael and his team were at all times courteous and helpful. He explained everything carefully and helpfully and was always responsive to my emails.
Michael Jones
Michael Jones
30 November 2022
Thank you to you and your team for all your help. You helped save not only my files but my sanity!
Academy Heating
Academy Heating
28 October 2022
Responsive, efficient service. Very helpful troubleshooting any problems and also at anticipating any issues.
Luke Fredberg
Luke Fredberg
19 October 2022

My computer knowledge is zero but Michael @ PC Man has always been there for me & I couldn’t recommend them more.

Cap Quirk

Our business relies on networked and hosted systems, which means the quality of those systems and our IT support are probably the most important things we need for the business to function properly. PC Man gives us the quality and reliability we need, but also understands that as we are a small business, we need value for money, and support that we can scale up as the business grows. Highly recommended.

Great service!!! Michael set our home and work Wi-Fi together with a system that we could work on it even if we not there. Very pleased with the service and impressed with knowledge Michael has. Always helpful. I’ll recommend to anyone.
Thank you very much.

Responsive, efficient service. Very helpful troubleshooting any problems and also at anticipating any issues.

Luke Fredberg

I have been using PC Man for many years now for all my company IT requirements and they have always been great to deal with. Responsive and helpful in a crisis and good for all general PC needs.

Fiona Andrews

PC Man and team have provided reliable internet security for our household for over five years. Very satisfied.

Ayshea Mayhew-Smith

Great professional service – worked fastened competently and everything now works like it should!

Viviane L

Amazing service and the best, highest speed internet even in basement!

Kelly Belldegrun

With both of us self employed and working from home, plus a son in his GCSE year, our wifi was unreliable in the first lockdown and live lessons were missed. We paid PC Man to resolve our problems and we have had no issues since. Would certainly recommend their services.

Mike Allen

Swift and accurate diagnosis of the problem. Very efficient delivery of the solution – actually used less equipment at a lower cost than originally expected. Very tidy work. I will use again.

Mike I

PROFESSIONAL SUPPORT WHEN YOU NEED IT

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